App support
Email us: support@gotether.app
Tell us your phone model, the app version (More › Profile) and what happened. We reply within 2 business days.
Common questions
How do I get an account?
The app is invite-only. Ask the artist's team to invite your email address. Open the invite email on your phone, then sign up with that same address. Your role comes with the invite.
My invite didn't arrive.
Check your spam or promotions folder for an email from the Cam Carroll app. Invites expire after 14 days. Ask the team to send a new one if yours expired.
I didn't get my sign-in or reset code.
Codes can take a minute. Check spam, then tap Resend after the timer runs out. Each code works for 10 minutes.
I forgot my password.
On the sign-in screen, tap Forgot password, enter your email, then enter the code we send and choose a new password.
How do I change notifications?
Go to More › Profile › Notifications. To stop all of them, turn notifications off for the app in your phone's settings.
Why does the app want my microphone or camera?
The microphone records voice memos. The camera and photo library are for your profile photo and content. The app only uses them when you start that action, and you can turn access off in your phone's settings.
Who can see what I add?
Team members whose role allows it. Producers see only the projects they're added to. Voice memos are private until you share them. See the privacy policy for details.
How do I delete my account?
In the app, go to More › Profile › Delete account. You can also request deletion on the web.